Agent Core Competencies Jobs

Convergys India Services Private Limited
Job Shared by MonsterIndia
Job Description
Agent Core Competencies (Skills, Knowledge and Behaviors)
-Must possess superior listening skills and the ability to function in a fast-paced environment where standards of quality and timeliness are established.
-Must possess procedure driven judgment in order to find the best solution to an issue.
-Must possess excellent PC and key-boarding skills.
-Very Good Command over English.
JOB LOCATION: BANGALORE
Qualification: 12th with at least 6 months exp. in international BPO OR FRESH GRADUATE.
JOB Responsibility:
Inbound Voice Customer Service & Sales (70% cs +30% sales)
-Customer Service for existing or new customers with strong focus on up-selling within AT&T mandated guidelines.
- Upselling of existing products
- Sell new products
The role of the CCO is to provide customer service and upsell certain services that are available.
Persuasiveness and a willingness to sell
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Participate in activities designed to improve customer satisfaction and business performance.
Listen attentively to customer needs and concerns; demonstrate empathy.
Clarify customer requirements; probe for and confirm understanding of requirements or problem and try to upsell or sell a new product to the customer
Must be flexible with the ability to adapt to changes quickly and think conceptually.
Maintain broad knowledge of client products and services.
Provide excellent customer experience to ensure the customer happy with the services and willing to buy new products/upgrade existing services.
Effectively transfer misdirected customer requests to an appropriate party.
Candidate Profile
Convergys India Services Private Limited is looking for .
Looking for Any Graduate / Post Graduate graduates profile.
Want latest jobs in alert?
More Information
Location Bangalore
Education Any Graduate / Post Graduate
Experience 0 (yrs)
Industry Call Center
Share Us With Others
Sample Resumes for Freshers
Want Government Jobs Alert on Whatsapp? Send " I want to join " on whatsapp number 9837638566 .
Apply for Best Companies
Latest jobs in ambuja cements company. Find career and vacancy in ambuja cements. Post resume to apply for ambuja cements job.
New gitam university recruitment for the year 2018. Latest recruitment for the post of opening for project fellow chemical engg in gitam university.
New (mdu) maharshi dayanand university recruitment for the year 2018. Latest recruitment for the post of gov job for project fellow biotechnology in (mdu) maharshi dayanand university.
SBI recruitment for the year of 2018-16. Apply online for sbi associate bank clerk and sbi po clerical staff vacancies. SBI associate bank recruitment 20140-15.
Ibps bank recruitment 2018-16. Apply for recruitment in Ibps bank for 2018 too. Check bank Latest 72 Law Officer / Hindi process for freshers via YuvaJobs.com.
Latest jobs in bharti infratel company. Find career and vacancy in bharti infratel. Post resume to apply for bharti infratel job.
People Also Viewed This Job
Shuchi varshney
Shuchi varshney
Delhi, BCA
Anchal raj
Anchal raj
Ghaziabad, B.A
Simran sharma
Simran sharma
Delhi, Other
Shweta suhas mohite
Amulya satyan
Amulya satyan
Kochi, B.Com
Nishtha mahajan
Nishtha mahajan
Bombay, B.A
Swagata roy
Swagata roy
Durgapur, B.E. - B.Tech
Nikita singhal
Nikita singhal
Delhi, B.A
Pooja sanjay pathare
Damini
Damini
Faridabad, Other
Contact Us Terms of Services Privacy Policy Government Jobs Sarkari Naukri Rojgar Samachar Nausena Bharti


Follow us on : Find us on Facebook Find us on Google+ Find us on Twitter

2018 YuvaJobs.com - All Rights Reserved