Agent Core Competencies Jobs

Convergys India Services Private Limited
Job Shared by MonsterIndia
Job Description
Agent Core Competencies (Skills, Knowledge and Behaviors)
-Must possess superior listening skills and the ability to function in a fast-paced environment where standards of quality and timeliness are established.
-Must possess procedure driven judgment in order to find the best solution to an issue.
-Must possess excellent PC and key-boarding skills.
-Very Good Command over English.
Qualification: 12th with at least 6 months exp. in international BPO OR FRESH GRADUATE.
JOB Responsibility:
Inbound Voice Customer Service & Sales (70% cs +30% sales)
-Customer Service for existing or new customers with strong focus on up-selling within AT&T mandated guidelines.
- Upselling of existing products
- Sell new products
The role of the CCO is to provide customer service and upsell certain services that are available.
Persuasiveness and a willingness to sell
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Participate in activities designed to improve customer satisfaction and business performance.
Listen attentively to customer needs and concerns; demonstrate empathy.
Clarify customer requirements; probe for and confirm understanding of requirements or problem and try to upsell or sell a new product to the customer
Must be flexible with the ability to adapt to changes quickly and think conceptually.
Maintain broad knowledge of client products and services.
Provide excellent customer experience to ensure the customer happy with the services and willing to buy new products/upgrade existing services.
Effectively transfer misdirected customer requests to an appropriate party.
Candidate Profile
Convergys India Services Private Limited is looking for .
Looking for Any Graduate / Post Graduate graduates profile.
More Information
Location Bangalore
Education Any Graduate / Post Graduate
Experience 0 (yrs)
Industry Call Center
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