Am-ops_idea Process_vashi_navi Mumbai Jobs

S A Tech Software India Private Limited
Job Shared by MonsterIndia
Job Description
Developing objectives for day-to-day activities
Conducting effective resource planning to maximize the productivity of resources (people, technology etc.)
Collecting and analyzing statistics and provide inputs to clients proactively.
Assume responsibility of budgeting and tracking expenses
Hire, coach and provide training to personnel to maintain high customer service standards
Overlook quality and training department
Evaluate performance with key metrics and ensure meeting the SLAs
Prepare reports for different departments, clients, and higher management
Determines strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; and production, productivity, quality, and customer-service standards; contributing information
Attrition and Absenteeism Management
Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Prepares performance reports by collecting, analyzing, and summarizing data and trends.
Proactive Approach.
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Oversee and ensure conflict resolution between associates and customers
Ensure that all employees follow the companys best practices for call center management and operations
Communicate company goals to associates so every employee understands his or her role
6 days week operations
Rotational shifts
Qualities Needed for This Jobs
Am-ops_idea Process_vashi_navi Mumbai
Candidate Profile
€ Developing Objectives For Day-to-day Activities€ Conducting Effective Resource Planning To Maximize The Productivity Of Resources (people, Technology Etc.)€collecting And Analyzing Statistics And Provide Inputs To Clients Proactively.€assume Re
Looking for Any Graduate / Post Graduate graduates profile.
More Information
Location Navi Mumbai
Education Any Graduate / Post Graduate
Experience 4 (yrs)
Industry Call Center
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