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Ekhard Hr Services
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Job Description
A CSR / TSR in this role deals with a number of incoming calls pertainingto the clients business. The Associate provides excellent customerservice and gives precise information to the customer ensuring customersatisfaction.Education Qualifications / Eligibility:10th, 12th, UG, Graduate (With / without Experience) Minimum 18 years ofAgeExcellent in Communication SkillsKEY RESPONSIBILITIES * Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call. * Responds to incoming calls from the customers to solve queries and provide alternative options, also change any account information upon customers request. * Ensure resolutions are provided keeping in mind call control and call duration as prescribed by the client SLA. * Ensures all information provided is post verification and authentication as per the Data Protection Act * Updates the client software with customer information, queries and Service requests. * Provides new thoughts and ideas for process improvements * Works in conjunction with process requirements and metrics (SLA) * KNOWLEDGE AND SKILLSExcellent communication skillsPolite and customer service orientedAble to comprehend customer queries and provide the relevant resolveExhibits patience and empathy to resolve customer queriesTyping Skills: 15 wpm with 85 % accuracyAll the Rounds will be happening at our Office on the same day, we givethe offer letter for all the companies in our office if the candidatecarries all the documents in Original as well as in Xerox.If interested kindly Walk-In at our office Between 1:00 PM TO 5 PM withall the documents.Also, requesting you to refer your friends and help them to get a job.Thanks & RegardsName -Sushmacontact 7349790928
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Location Bangalore
Education Any Graduate / Post Graduate
Experience 0 (yrs)
Industry Call Center
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