Greetings from forret india !!Company : BankJob Location : Delhi NCR Role Requirement : Candidates with 4-8 years work ex with team handling experience, bfsi background preferred (team leaders from bpo/kpo/contact centers/phonebanking can be considered,if they are open to Sales).1. Team management: - Ensure every resource delivers more than the expectations. Be a leader, Build and groom team, identify support requirement for team members, etc2. To ensure achievement of Income and other portfolio target 3. Handling PB queries.4. Handling 1st level Customer escalations on the phone. 5. Barging Calls and sharing feedback for better customer engagement. 6. To carry out Supervisory Reviews for all customers under management, in order to give guidance to the PBs7. Operational support like Branch waiver, CRM etc8. Coordinating with branch banking / CPU / Ops team for resolution of complaints, etc where there is dependency. 9. Replying to customer complaints through various channels.10. Must keep motivating team to continuously exceed expectations on quantifiable as well as non-quantifiable parameters.Skills Required:1. Team Management 2. Product and Process expertise3. Communication Skills4. Interpersonal / Relationship Skills5. Presentation Skills6. Analytical skills to identify opportunities, trends etc7. Customer handling, esp 1st level escalationsSend your CV ( Mob No: 8347144426 , Email ID : firstname.lastname@example.org )
Forret India Private Limited is looking for .
Looking for Any Graduate / Post Graduate graduates profile.