Assistant Service Manager Marikarservice ManagerThe service manager oversees the service department and is responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining service records. Additionally, they must satisfy service concerns of all customers, ensure that service is performed at the highest level and operate the department profitably.As with all positions within dealerships, service managers are expected to uphold the highest ethical standards.Job DutiesThe service manager oversees the service department and is typically responsible for:Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customersCreating goals and objectives for the department, which includes an annual operating budget and a marketing plan to promote new and repeat businessProviding training on administrative policies and procedures for all department personnel. Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturersKeeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representativesMaintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policyJob RequirementsPrevious experience as a service advisor is advantageousExtensive technical background with management trainingRequire strong communication skills to deal with customers, employees and vendorsRequired to maintain the profitability of their departments while controlling expenses and maintaining customer satisfactionDesired Candidate ProfileShould have ability to forecast based on Trend and Market demographics, Should have ability to define broader vision, and should have lateral mindset to build strategy. Knowledge of Service Parameters and knowledge of Service Benchmarking against competition as well as four wheelers, Service promotions, people management, negotiation skills, Training skills, Communication Skills, Presentation Skills.Education-UG:B.Tech/B.E. - Automobile, Mechanical, Diploma - Any Specializationjob location: Pathanamthitta contract person: Mahesh +917736023614
Qualities Needed for This Jobs
Service Advisor , Service Manager, Engineer, Two, Wheeler, Floor, Supervision
Connecting2work is looking for .
Looking for Any Graduate / Post Graduate graduates profile.