Bpo Quality Executive Jobs

Western Euro Services
Job Description
Minimum months years of Experience in a Travel Sales Process Quality Analyst / Compliance analyst in voice process. Strong GDS knowledge (Amadeus or Sabare ) Excellent communication and interpersonal skill. Strong analytical skill. Familiar with feedback fundamentals and coaching skills. Ability to analyze performance for Agents on the basis of Language metrics and Quality Monitoring. Good analytical skills to identify the Variance in the Key Result Areas for the Process. Strong hold on understanding the Selling skills: Need assessment, Rapport Building, Objection handling, rebuttal creation and effectiveness, Strong Sales pitch keeping in mind Compliance guidelines. Ability to provide feedback in the most constructive manner. Ability to coach, develop action plans which maximize performance and provide effective feedback
Candidate Profile

Western Euro Services is looking for B.Sc / BCA / B.Com / BBA / Any Bachelor Degree candidates only.

Improve the Sales capabilities of the agents through monitoring, coaching, mentoring and training and overall development of agents Monitor and analyze calls on daily basis to ensure quality standards are met. Preparing weekly reports Coach agents based on evaluation trends to improve their sales capabilities. Drive compliance and ensuring that all process guidelines and policies are followed efficiently and appropriately To do the training needs analysis and for bottom quartile agents Conduct Sessions and Coaching whenever required Responsible for continual enhancement of agent performance Conduct / Participate in weekly calibration sessions with Operations/Quality
Looking for B.Sc / BCA / B.Com / BBA / Any Bachelor Degree graduates profile.
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More Information
Location Gurgaon
Education B.Sc / BCA / B.Com / BBA / Any Bachelor Degree
Experience 0 (yrs)
Industry N/A
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