Business Analyst Crmnext/ Crm Applications Jobs

Think People Solutions Private Limited
Job Shared by MonsterIndia
Job Description
Job Description
Job Description
1. Application Production Management (Functional)
Understand the functional and technical aspects of the solution being offered by vendor.
Provided valuable inputs to the vendor on ways to enhance product UI.
Post implementation and Go-live, handle Production issues, resolve user queries and initiate application level changes at relevant instances.
Co-ordinate with IT counterparts in relation to application level changes and Developments.
2. Contact Point for Business Divisions of the bank for solution
Work as a point of contact with various business divisions on their CRM needs.
3. Execution / Analysis of Business needs (1)
Understand the banks business group automation requirement, study existing process. Suggest modified process and systems for automation of the requirement. Engage with vendor to evaluate if an available solution would meet the users need.
4. Requirement Gathering
To understand functional requirements and process workflows and translate them to features available in the application for implementation.
To prepare Requirement Documents to record complete understanding of requirements and facilitate understanding from vendor perspective.
To ensure that all aspects of the requirement are completely understood.
5. Testing
Prepare test scenarios and responsible to carry out successful testing; identify gaps as part of testing.
Establish with business the scope and objective of the solution. Delivery within the defined framework.
Interact with vendor to provide complete understanding of requirement
Required Profile
3+ years of experience with the bank, preference would be given to one having Retail Banking domain/ Customer Service related knowledge.
Have good analytical skills to understand the user queries, requirements, process and assist users in streamlining and providing solution for efficient use of the application.
Excellent Written and Verbal Communication skills to articulate complex processes.
Qualities Needed for This Jobs
Testing, Ui
Candidate Profile
Job Descriptionjob Description1. Application Production Management (functional)understand The Functional And Technical Aspects Of The Solution Being Offered By Vendor.provided Valuable Inputs To The Vendor On Ways To Enhance Product Impl
Looking for Any Graduate / Post Graduate graduates profile.
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More Information
Location Mumbai
Education Any Graduate / Post Graduate
Experience 0 (yrs)
Industry Human Resources
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