Customer Relations Adviser - Bpo / Kpo/ Internship Ational / Domestic Jobs

Arise Solution
Job Shared by MonsterIndia
Job Description
Responsibilities :

Responding to customer enquiries via the telephone, emails, letters and social media in a timely and effective manner. Aiming for a resolution with every customer.
Communication is a key part to a successful imagine of the brand. This means keeping customers updated of progress of their orders or complaints from start to finish.
Daily reporting of customer feedback and trends to your senior management team ensuring any potential issues which may impact other customers are flagged.
Throughout peak the ability to support a small team with your regular duties and report back on their daily progress.
Flexibility in hours and shifts throughout the week. ?
There maybe also be additional responsibilities in which you may be required to support another team member or to get involved in project work that may impact not only on your department but also the wider business

Key competencies/ skills
A passion for customer service and providing top class service
Excellent communication skills, both verbal and written
Ability to work under pressure
Keen to work in a fast paced environment
Experience working within the betting, gaming or financial services sector would be an advantage, however, candidates with a genuine interest in sports, betting and gaming will also be considered
Excellent listening skills and the ability to identify the customer issue adapting approach accordingly
Be IT literate with good written communication skills
Previous customer service is an advantage however full training will be provided
Can do problem solving attitude
Flexibility, drive and an enthusiasm to succeed.

Salary :

Compensation Package: 15 K (Fresher) to 21.5K CTC (Experienced candidates with relevant documentation) (Depends on experience, industry, last drawn salary & process) + Incentives + Night Shift Allowance + Employee Benefits

Arise Solution

Candidate Profile
Arise Solution is looking for Any graduate.
Looking for Any graduate graduates profile.
More Information
Location Ahmedabad
Education Any graduate
Experience 0 (yrs)
Industry Call Center
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