Customer Service Executive (voice) Jobs

Vdart Software Services Private Limited
Job Shared by MonsterIndia
Job Description
€To assess and resolve enquiries, requests and complaints.
€To use sound judgment and take decisions within established procedures for each service request including logging, processing and progress chasing enquiries, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction.
€To provide customers with product and service information and upsell wherever raised by customers in their interactions.
€Manage and update account wise customer interactions daily generated via work flows and queues.
€Achieve key/critical performance targets
€Ensure efficiency measures are met in accordance with performance targets and process guidelines
€Participate and works as a member of the customer service team.
€Use business tools and updates from industry knowledge to identify problem areas and document business requirements via various updates and training sessions.
€Maintains effective work procedures as per client process work flows and HCL policy guidelines
€Adhere to US healthcare compliance measures.
Qualities Needed for This Jobs
Voice Process Night Shift, Voice Process
Candidate Profile
Hcl Bserv Healthcar
Looking for Any Graduate graduates profile.
More Information
Location Chennai
Education Any Graduate
Experience 0 (yrs)
Industry Call Center
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