Customer Service Mgr ( Trade Operations) Mnc Bank : Mumbai Jobs

Quotient Consultancy
Job Shared by MonsterIndia
Job Description
MNC bank is looking for Customer Service Mgr for Trade Operations. Interested candidates pl do share your updated resume with Deepa onquotientjob1@gmail.comTo directly grow the liabilities portfolio (operating accounts, termdeposits and structured cash management sales including electronicbanking sales) through portfolio management and cross sell of Bankingproducts and Services.Key Accountabilities (List the expected end results or KPIs that theincumbent is expected to achieve for this job. Do not list more than 5)Drive Liabilities balances, term deposits and other transaction bankingproducts in line with Regional targets set out through regular engagementof their selected clients.Ensure NTB relationships of SME are engaged in a timely manner which willdeepen wallet share & ensure quick activation.Will also be responsible for ensuring growth in existing portfolio andensuring cross-sell of Trade and Fx products.Support city heads in identifying and focusing on appropriate marketsegments. This includes analysis of key requirements for differentidentified market segments (through client discussions) and positioningDBS Bank offering to meet client requirements. To supportcommercialisation of various product rollouts which cater to the needs ofthe identified client segment.Report all Suspicious Transactions to the City Head / Business Unit Head.Maximise customer satisfaction, retention and cross sell opportunities bymaintaining Top Of the Class service standards in all client interactions(both internal clients and external clients).Maintain high level of knowledge across Cash Management Products, TradeProducts. Is expected to possess a good understanding of bankingoperating modules and should also be well versed with FEMA guidelines.Ensure customer concerns and complaints are satisfactorily resolvedwithin the committed timelines.Responsible for managing face to face interactions with walk-in customersat the counter and initiate telephonic interactions with other keyinfluencers and stake holders towards superior service delivery.Coordinate with Trade Operations / Service Desk for all queries relatingto L/Cs, Guarantees, Buyers Credit etc.. and so also on other Cash BackedProducts.Ensure the customer transactions as processed by operations as per laiddown operating procedures and with strict adherence to the laid downTATs.Comply with all internal process and compliance guidelines.Experience (Indicate nature and extent of work experience includingnumber of years required, if applicable.)1. Minimum 2 to 3 years of customers service experience in banking /financial services industry.2. Prior experience of banking and financial services will be preferableand an added advantage.Education / Preferred Qualifications (List the minimum and preferredqualifications required to perform all essential functions, includingfield of study)Graduate / Post Graduates from Reputed Institutes.Core Competencies (State the qualities, skills, behaviours and attitudesthat the incumbent must possess in order to perform the responsibilitiesof this position.)1) Be a self starter and a Go getter.2) Good understanding of the sales process, sound technical knowledge ofBanking Operations and Processes.3) Good customer and relationship management skills.4) Good interpersonal and communications skills.5) Good problem solving, planning & organising skills.6) High Emotional Intelligence required to connect with and helpcustomers. Ability to think aloud and empathise with customers.Technical Competencies (List the technical knowledge and skills requiredfor this position.)1) Sound understanding of cash management products and associatedtechnology platforms and operational procedures.2) Understanding of regulatory guidelines on banking by RBI (localregulations in India) and local laws and regulations that impactbusinesses in general. Understanding of KYC requirements are critical.3) Knowledge of financial markets and products to assist in meaningfuldialogue with clients.4) Strong understanding of KYC requirements and Anti money launderingpolicies.Work Relationship (State the essential working relationships withsuperiors, peers and subordinates as well as external parties which willcontribute directly to the successful accomplishment of this job.)1) Possess good working relationship and a high degree of team spirit andcooperation with relationship groups, viz., RMs as well as servicepartners in the bank such as Product Mgt, Operations, Finance, Legal etc,so as to ensure seamless delivery of products to our clients and businessgrowth and smooth functioning of the branch as a whole.2) Establish rapport with our corporate clients so as to win theirbusiness, confidence and trust.3) Work closely with Sales and Product teams in India.
Candidate Profile
Quotient Consultancy is looking for Any graduate.
Looking for Any graduate graduates profile.
More Information
Location Mumbai
Education Any graduate
Experience 4 (yrs)
Industry Financial Services
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