Excecutive- Customer Service Jobs

Busisol Sourcing India Private Limited
Job Shared by MonsterIndia
Job Description
Job DescriptionDeal directly with customers/Vendors/Carriers either by telephone,electronically or face to faceNeed to be proactive & respond promptly to customer inquiries/requesthandle and resolve customer complaintsShould have Freight software knowledgeObtain and evaluate all relevant information to handle product andservice inquiriesOrganize workflow to meet customer timeframesdirect requests and unresolved issues to the designated resource or ableto solve matters independentlycommunicate and coordinate with internal departmentsfollow up on customer interactionsprovide feedback on the efficiency of the customer service processAbility to handle ongoing business and convert more output from existingcustomers.Experience/KnowledgeKnowledge of relevant computer applicationsAbility to type an EmailCommunication skills - verbal and writtenFluent in oral and written language applicationsFreight product knowledge ( must with Incoterms)Have complete know on product documents from shipper to carriers.Experience : Minimum : 3-4 yearsCandidate from Freight Forwarding industry onlyKey Competenciesinterpersonal skillscommunication skills - verbal and writtenlistening skillsproblem analysis and problem-solvingattention to detail and accuracycustomer service orientationadaptabilityinitiativestress tolerance
Candidate Profile
Busisol Sourcing India Private Limited is looking for B.E/B.Tech.
Looking for B.E/B.Tech graduates profile.
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More Information
Location Mumbai
Education B.E/B.Tech
Experience 2 (yrs)
Industry Computers / IT
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