As a Technical Lead, you will be involved in implementing and providingescalated support for all SIEM technology issues and tools like ArcSight,RSA envision , Splunk etc. This position requires an individual with astrong incident management understanding and IT security knowledge insupporting a very resilient infrastructure and the preferred businesspartners on which customer's network security is built on. * Certified experts on ArcSight(AESA), RSA envision, QRadar, Splunk, CEH and CCNA * ITIL v3 Foundations * Experienced in managing multiple SOC customers. strong experience in handling team and can act as a Delivery/Project manager as well. * Strong Knowledge and troubleshooting of SIEM technologies such as ArcSight, RSA Envision, QRadar, Splunk etc. * Use strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems * Respond to needs and questions of customers concerning their access to network resources through their managed devices * Configuration of log and configuration back on external storage for compliance * Resolve problems independently and understand escalation procedure * UDSM creation for unsupported log sources * Interface with onsite / clients to understand the quality aspects and expectations, as needed * Collaborate effectively with local team members and offshore staff to create best practice processes * Oversee continuous process improvement: documenting that the processes are effective * Responsible to manage integration, administration of SIEM infra for multiple clients in GSOC * Evaluation and testing of new releases and patch upgrade in test, Dev and Production environments * Creation of custom Dashboards and reports as per customer requirement * Writing use cases based on log sources integrated, EOI and customer requirements * Knowledge on creating process, procedure, SOPs, Run books, high and low level design documents for GSOC * Strong knowledge on security event analysis. * * SKILL: * ArcSight(AESA), CEH and CCNA, TCP/IP networking.
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