Executive Service Desk Jobs

Microland Limited
Job Shared by MonsterIndia
Job Description
Greetings from Microland Limited
Microland is hiring for Technical Service Desk
Job Location - Chennai
Criteria:
Candidate should be a graduate i.e-10+2+3 or 10+3+3 from affiliated university.
Candidate with good communication and relevant experience of 1 years - 3 years
Candidates should be willing to work in shifts
Candidate should have all the set of documents for the company worked-Offer letter, salary slip, Experience letter.
Job Description :
Should be open to work in 24*7 shifts environments
Excellent communication skills.
Single Point Of Contact (SPOC) assistance for End User Support
To respond to the incidents /problem/change reported by Customer predominantly through Voice Interaction and also through email, chat and web portal
Log Tickets in the call-logging tool on behalf of users
Take necessary action viz resolves (over phone or remote) or assigns the issue to right assignment group
Monitor the service desk tool for open and pending incidents
Own the incident and provide end to end resolution for the ticket
Should be technical helpdesk and should be in a position to resolve L1 and L1.5 calls with minimum 1 year of experience
Experience in the domain of voice technical support/ helpdesk is must
Knowledge in International service delivery standards such as ITIL, eSCM or CMMi
Excellent verbal & written communication - Interpersonal skills
Should be able to drive customer experience via HD support
Must be familiar with Microsoft technologies and windows environment
Smartphone/Desktop and Laptop hardware/software troubleshooting.
Office utility tools, antivirus tools, personal firewall tools or other business productivity tools troubleshooting
Configuring and Trouble shooting of MS OUTLOOK/lotus note-To solve the technical problems remotely.
Knowledge of Software Installation.
Troubleshooting the Hardware and Software problems.
Interested candidates can connect on 0124-6754023 for interview process.
Candidate Profile
Microland Limited is looking for .
Looking for Any Graduate / Post Graduate graduates profile.
More Information
Location Chennai
Education Any Graduate / Post Graduate
Experience 1 (yrs)
Industry Computers / IT
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