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Convergys India Services Private Limited
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Job Description
Dear Candidate,We are hiring Graduate fresher's or Undergraduates.1. Customer Support Associate I / Customer Support Associate II Job Description: - Inbound Customer Service.Interface with Customers via Inbound or Outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services. Roles & Responsibilities: -*Greet Customers in a courteous, friendly, and professional manner using agreed upon procedures. *Clarify Customer requirements; probe for and confirm understanding of requirements or problem. *Support Customers across Telecommunication, Financial Services & Healthcare vertical.*Conduct needs-based selling by using non-scripted probing techniques to determine Customer needs and to offer the most appropriate product or service to address their needs.Candidate Profile-*Any Graduate Fresher OR Under-Graduate / drop out. *Excellent verbal and written communication skills.*Flexible with 24/7 Environment.*Salary up to 24,230 & attractive Incentives amount.Additional Benefits- *Two way A/C cabs. ( Convergys was awarded for best in industry transport service).*Medical insurance worth 1 lakhs.*Term life insurance worth 3.62 lakhs.*Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs*Gratuity*Education Assistance plan - Annual entitlement of up to INR 24,000. *Employee / Corporate discounts at majority of Retail Chains / Hospitals / Laboratories2.Technical Support Associate I / Technical Support Associate II Job Description: - Inbound Technical Support.Interface with Customers via Inbound or Outbound calls or the Internet for the purpose of resolving routine problems with products or services like Internet, DTH, Desktop, laptop and Printers. Roles & Responsibilities: *Greet Customers in a courteous, friendly, and professional manner using agreed upon procedures. *Clarify Customer requirements; probe for and confirm understanding of requirements or problem. *Support Customers across Telecommunication, Financial Services, Healthcare and Technology vertical.*Troubleshoot Customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc. Candidate Profile-*Any Graduate Fresher OR Under-Graduate / drop out. *Excellent verbal and written communication skills.*Flexible with 24/7 Environment.*Salary up to 24,230 & attractive Incentives amount.Additional Benefits- *Two way A/C cabs. (Convergys was awarded for best in industry transport service).*Medical insurance worth 1 lakhs.*Term life insurance worth 3.62 lakhs.*Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs*Gratuity*Education Assistance plan - Annual entitlement of up to INR 24,000. *Employee / Corporate discounts at majority of Retail Chains / Hospitals / Laboratories. For telephonic interview or to inquire about more job openings, please connect with Convergys Hiring Specialist :Bhawna @ 8826295823Get the best start to your career with world-class communication training, coaching and support. Convergys has the best in industry transport facility and all employees get home-pick & home-drop facility. For excellent career-growth opportunities & best-in-industry salary package. Join CONVERGYS Today!Regards,BhawnaHR TeamCONVERGYS INDIA(M):- 8826295823
Qualities Needed for This Jobs
Customer, Support, Cu, Customer Service, Csa, Cse, Voice, Process, Chat, Nonvoice, Executive, Customer, Service, Representative, Customer Support
Candidate Profile
Convergys India Services Private Limited is looking for .
Looking for Any Graduate / Post Graduate graduates profile.
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More Information
Location Delhi
Education Any Graduate / Post Graduate
Experience 0 (yrs)
Industry Call Center
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