Hgs Hiring For Quality Analyst Jobs

Hgs International Services Private Limited
Job Shared by MonsterIndia
Job Description
HGS is Hiring Quality Analyst for New Airline Process. Your CV isShortlisted for the same position Please check the below Job Description.If interested for this position kindly walk in for Interview at givenbelow address.ABOUT HGSHGS is a leader in optimizing the customer experience and helping ourclients to become more competitive. HGS operates on a global landscapewith 70,000 employees in 66 worldwide locations delivering localizedsolutions. HGS currently has a global footprint of 55 delivery Centres inIndia, the United States of America, the United Kingdom, Canada,Mauritius, France, Germany, Italy, Jamaica, the Netherlands, andPhilippines.JOB DESCRIPTIONDetailsTitle : Quality Analyst Job Code : NADepartment : Location : MumbaiSub-Process : Reporting to : AM QualityGrade : DS2 Employment Type : PermanentCreated Date : Version : 1.0Position SummaryRoles and ResponsibilitiesGives constructive feedback to associates and derive action planUnderstands process/function goals and help the team to achieve themCompleting Call Monitoring and Feedbacks as per SLA or Internally definedConducting Calibration Sessions and initiating Action Plans for reducingVarianceDemonstrate expertise in functional knowledge and the ability to applythem in the aligned projectAbility to coach associates and peers on Quality tools pertaining to theprojectIs able to understand the impact of individual performance to meet /improve own targetsCoordinating with the client on process related issues & updatesEnsure Adherence To Process Quality SLA'sListens & clearly presents informationPresents appropriate information in a clear and concise manner, bothorally and in writing.Takes others perspectives into account when communicating, negotiating orpresenting argumentsAdapts communication style to suit othersDemonstrates high levels of integrity and personal standards in all workrelated situationsReport to work at the agreed-upon time, ready to work with a cooperativeand positive attitudeWorks with Cross-Functional Teams to ensure that both internal andexternal customer needs are metEducation & ExperienceGraduates or Under Graduates.2 or more years of experience in contact centers preferably from Travel /Hospitality1 or more years in the relevant role.
Candidate Profile
Hgs International Services Private Limited is looking for Class 12.
Looking for Class 12 graduates profile.
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More Information
Location Navi Mumbai
Education Class 12
Experience 2 (yrs)
Industry Call Center
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