HGS is Hiring Team Leaders for New Airline Process. Your CV isShortlisted for the same position Please check the below Job Description.If interested for this position kindly walk in for Interview at givenbelow address.ABOUT HGSHGS is a leader in optimizing the customer experience and helping ourclients to become more competitive. HGS operates on a global landscapewith 70,000 employees in 66 worldwide locations delivering localizedsolutions. HGS currently has a global footprint of 55 delivery Centres inIndia, the United States of America, the United Kingdom, Canada,Mauritius, France, Germany, Italy, Jamaica, the Netherlands, andPhilippines.DetailsTitle : Team Leader Operations Job Code : NADepartment : Travel/Airlines Location : MumbaiSub-Process : Reporting to : AM OpsGrade : DS2 Employment Type : PermanentCreated Date : Version : 1.0Position SummaryRoles and ResponsibilitiesManaging an average team of 20 members.Need to be approachable and supportive towards the team.Should have the ability to motivate the team to achieve their targets.To manage the day to-day operations with a team of agents and meet therequired service levels, quality and productivityAttrition and shrinkage management. Maintaining SLA target on a monthlybasis to achieve desired KPI s including absenteeism and attrition withinthe team.Prepare schedules for the teams and ensure attendance.Compliance to login, log out & scheduled breaks of agents.Ability to evaluate calls, coach and provide feedback.Responsibility for delivery of the defined customer experience in everyinteraction.Work very closely with team members to solve customer problems.Acts as a point of contact for the resolution of customer escalations,enquiries and complaints from external and internal customers.Ensure all Company policies and procedures are implemented consistentlyand fairly.Conducting performance appraisals for the team.Education & ExperienceUnder Graduates / Graduates1 year of experience as Team Leader in a contact center on papers.
Hgs International Services Private Limited is looking for Class 12.
Looking for Class 12 graduates profile.