HGS is Hiring Process Trainer for New Airline Process. Your CV isShortlisted for the same position Please check the below Job Description.If interested for this position kindly walk in for Interview at givenbelow address.ABOUT HGSHGS is a leader in optimizing the customer experience and helping ourclients to become more competitive. HGS operates on a global landscapewith 70,000 employees in 66 worldwide locations delivering localizedsolutions. HGS currently has a global footprint of 55 delivery Centres inIndia, the United States of America, the United Kingdom, Canada,Mauritius, France, Germany, Italy, Jamaica, the Netherlands, andPhilippines.JOB DESCRIPTIONDetailsTitle : Trainer Job Code : NADepartment : Location : MumbaiSub-Process : Reporting to : AM TrainingGrade : DS2 Employment Type : PermanentCreated Date : Version : 1.0Position SummaryRoles and ResponsibilitiesPresentable with student management skills. Need to have good trainingabilityConducting voice neutralization / process training for new joiners andrefresher trainings.Ability to share feedback to the trainees.To ensure the trainee come up the learning curve and are equipped withthe skill sets required to handle live callsHandhold the trainees during OJT phase to ensure their smooth transitioninto production environHandle all issues related to performance, behavior, punctuality,attendance and attrition within training and OJT phasesConduct Job Knowledge Quiz for trainees and certified agents.Adherence to training processes, training schedule, training timelinesand accuracy of training material defined internally as well as by theclientEnsure higher training success rate (% of agents successfully trained andcertified as per internal as well as client parameters)To be updated with the latest product updatesResponsible for identifying gaps between the training program andproduction requirementsRecommending and implementing solutions, and delivering and evaluatingclient specific training to meet project goals.Designing training module and updating it as and when requiredIncreasing the customer service skills of trainees in terms of enhancingtelephone etiquette, communication and listening skills, etcEnhance the comprehension skills of trainees for effective interactionwith customers.Call monitoring, coaching and feedback, responsibility for delivery ofthe defined customer experience in every interactionDoing Training Need Analysis (TNA) and identify the gaps between theexpected and current capabilitiesTraining the Executive on need based training (Existing and New HireResource)Education & ExperienceGraduates2 or more years in a contact center preferably from Travel background1 or more year(s) as a Trainer into Customer Service business
Hgs International Services Private Limited is looking for Any graduate.
Looking for Any graduate graduates profile.