Hgs Hiring Process Trainer For New Airlines Process Jobs

Hgs International Services Private Limited
Job Shared by MonsterIndia
Job Description
HGS is Hiring Process Trainer for New Airline Process. Your CV isShortlisted for the same position Please check the below Job Description.If interested for this position kindly walk in for Interview at givenbelow address.ABOUT HGSHGS is a leader in optimizing the customer experience and helping ourclients to become more competitive. HGS operates on a global landscapewith 70,000 employees in 66 worldwide locations delivering localizedsolutions. HGS currently has a global footprint of 55 delivery Centres inIndia, the United States of America, the United Kingdom, Canada,Mauritius, France, Germany, Italy, Jamaica, the Netherlands, andPhilippines.JOB DESCRIPTIONDetailsTitle : Trainer Job Code : NADepartment : Location : MumbaiSub-Process : Reporting to : AM TrainingGrade : DS2 Employment Type : PermanentCreated Date : Version : 1.0Position SummaryRoles and ResponsibilitiesPresentable with student management skills. Need to have good trainingabilityConducting voice neutralization / process training for new joiners andrefresher trainings.Ability to share feedback to the trainees.To ensure the trainee come up the learning curve and are equipped withthe skill sets required to handle live callsHandhold the trainees during OJT phase to ensure their smooth transitioninto production environHandle all issues related to performance, behavior, punctuality,attendance and attrition within training and OJT phasesConduct Job Knowledge Quiz for trainees and certified agents.Adherence to training processes, training schedule, training timelinesand accuracy of training material defined internally as well as by theclientEnsure higher training success rate (% of agents successfully trained andcertified as per internal as well as client parameters)To be updated with the latest product updatesResponsible for identifying gaps between the training program andproduction requirementsRecommending and implementing solutions, and delivering and evaluatingclient specific training to meet project goals.Designing training module and updating it as and when requiredIncreasing the customer service skills of trainees in terms of enhancingtelephone etiquette, communication and listening skills, etcEnhance the comprehension skills of trainees for effective interactionwith customers.Call monitoring, coaching and feedback, responsibility for delivery ofthe defined customer experience in every interactionDoing Training Need Analysis (TNA) and identify the gaps between theexpected and current capabilitiesTraining the Executive on need based training (Existing and New HireResource)Education & ExperienceGraduates2 or more years in a contact center preferably from Travel background1 or more year(s) as a Trainer into Customer Service business
Candidate Profile
Hgs International Services Private Limited is looking for Any graduate.
Looking for Any graduate graduates profile.
Want latest jobs in alert?
More Information
Location Navi Mumbai
Education Any graduate
Experience 2 (yrs)
Industry Call Center
Share Us With Others
Sample Resumes for Freshers
Want Government Jobs Alert on Whatsapp? Send " I want to join " on whatsapp number 9837638566 .
Apply for Best Companies
New (ju) jadavpur university recruitment for the year 2018. Latest recruitment for the post of urgent for srf mechanical in (ju) jadavpur university.
New (smvdu) shri mata vaishno devi university recruitment for the year 2018. Latest recruitment for the post of government job for research assistant/ research associate in (smvdu) shri mata vaishno devi university.
Latest Baroda UP Gramin Bank Recruitment. List of latest jobs opening and career in Baroda UP Gramin Bank and application form and process online.
Latest jobs in hdfc bank company. Find career and vacancy in hdfc bank. Post resume to apply for hdfc bank job.
Latest jobs in piramal company. Find career and vacancy in piramal. Post resume to apply for piramal job.
Latest jobs in icici bank company. Find career and vacancy in icici bank. Post resume to apply for icici bank job.
People Also Viewed This Job
Bhavya jatin kamdar
Bhavya jatin kamdar
Rajkot, B.B.A
Preethi
Preethi
Kanchipuram, B.E. - B.Tech
Tanya dobhal
Tanya dobhal
Delhi, Other
Blessiha jeba eyedith.p
Blessiha jeba eyedith.p
Nagercoil, B.Sc
Sonam rawat
Sonam rawat
Delhi, B.A
Yatha sharma
Yatha sharma
Faridabad, B.E. - B.Tech
Manjula bc
Manjula bc
Bangalore, B.E. - B.Tech
Neetika more
Neetika more
Bhopal, B.E. - B.Tech
Alka jadaun
Alka jadaun
Allahabad, Other
Disha sharma
Disha sharma
Other, B.E. - B.Tech
Contact Us Terms of Services Privacy Policy Government Jobs Sarkari Naukri Rojgar Samachar Nausena Bharti


Follow us on : Find us on Facebook Find us on Google+ Find us on Twitter

2018 YuvaJobs.com - All Rights Reserved