Position : Customer Relation Management ( Domestic Non Voice )Location : PathanamithataExperience : 04-08 Years Experience in Domestic Non VoiceSalary : 10K To 15k Based on Experience and SkillsDomain : Skill Development And TrainingCRM TRAINER JOB DESCRIPTIONThe CRM Trainer is designed to support the Vice President of Educationand Vice President of Business Systems to ensure the training anddevelopment needs of the CRM software are being assessed and thenmet/exceeded. As a group, they will lead training developmentinitiatives, propose strategies, and solutions to ensure that learningneeds are met. This position will be instrumental in the design,development, rollout and evaluation of CRM training programs whilebuilding constructive and effective relationships at all levels.Job Requirements:Strong communication (written and verbal) and presentation skills withthe ability to develop instructional material that can be easilyunderstoodAbility to read and interpret document s such policies and proceduremanuals and use monitor screen frequentlyProficient in MS Word, MS Excel and MS PowerPoint. Experience withinstructional design, WebEx , Sharepoint, Microsoft CRM or comparableapplications is a plusAn understanding of relational database conceptsStrong leadership and project management skillsPrevious training experience with CRM software preferredAbility to work effectively under pressure with constantly changingpriorities and deadlinesAbility to be self-starting and self-motivatedAbility to work in an autonomous environment as well as in a teamenvironmentAbility to work with other work teams and develop solid workingrelationships and rapportAbility to travel (airplane and vehicle)Valid drivers license and vehicleJob Functions:Assist in the development and design of new t raining/technologyinitiatives including but not limited to; documentation, testing,training, coordination, rollout and evaluation. This includes presentingideas that will enhance the trainees learning experience.Coordinate internal and external resources in regard to planning,developing and delivering trainingParticipate in research of curricula development, planning andimplementation.Work with subject matter experts to collect and collate information thatwill be designed and developed into learning modulesAssist, organize, promote, and deliver specific training programs withindividual employees or regions as neededSurvey training participants to determine the effectiveness or eachtraining method/programUpdate and revise current training materials to incorporate changes inpolicies and proceduresEvaluate the training data information within the Learning ManagementSystem (LMS)Maintain content of National Training Support area of the Intranet .Participate as needed in various group meetings, with the ability to takea leadership role if necessary.Maintain current understanding of related industry and training relatedfields through participation in relevant conferences, seminars andrelevant organization activitiesPerform various projects and assignments.Become an expert in all areas of the CRM application including; sales,marketing, design center, and customer service. This will require an indepth understanding of each users job as it relates to CRM.Become an expert in Tarragon business processes in support of CRM system.Work with end user community and CRM team in support of CRM vision,strategy, and process.With CRM team, assist in developing a change management process for theCRM application, from a business perspective, and communicate thatprocess to the end user community.Schedule and conduct end user support groups in support of changemanagement vision.The CRM trainer will have a close ear to the user community in regards toissues and needs for the system and w ill need to convey this to the CRMteam in a manner that supports other processes in place. Will need to beable to prioritize and document requests\issues as they arise.Co-ordinate with various department heads to schedule training for endusers.Liaise with IT to arrange and coordinate training setups needed toperform training.Create and maintain all training documents that relate to CRM system.Maintain repository of CRM documents library on Tarragon SharePointPortal.Perform periodic routine training of IT help desk personnel to increasetheir basic knowledge of the system in support of end users.Create and distribute CRM newsletter in support of change managementvision.Ability to travel 70% of timeContact on : 9700977525
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