Dear Aspirant, Greetings from HCL Technologies !! HCL is hiring forTechnical Service Desk Job Location Chennai,Bangalore,NoidaCriteria: Candidate should be a graduate. 12+2yrs Diploma can beconsidered. Candidate with good communication and relevant experience ofTechnical Service Desk 0.6 years - 2 years Candidates should be willingto work in 24*7 Environment Candidate should have all the set ofdocuments for the company worked. JD & Responsibilities: Providehardware / software / network problem diagnosis / resolution viatelephone/email/chat for customers end users Route problems tointernal 2nd and 3rd level IT support staff. Coordinate and managerelationships with vendors and support staff that provide hardware /software / network problem resolution. Administer and provide Useraccount provisioning. Use the Incident Management System todocument and manage problems and work requests and their respectiveresolutions and circumvention's. Responds to telephone calls,email, instant messages, and assigned tickets from users; Assign workorders / incidents to appropriate support teams and follow up untilclosure. Respond to, and diagnose, problems through discussionswith users, including problem recognition, logs, research, isolation,resolution, and follow-up steps; Provide level 1 remote desktop supportand perform other activities based on SOPs Perform user accountmanagement activities Escalate complex problem to appropriatesupport specialists Point to be noted: 1. Freshers are not eligible2. Technical support candidates can apply. 3. Candidates who have alreadyattended the interview in last 30 days need not apply. 4. candidatecurrently working in HCL ignore this mail. 5. 24*7 shift must be willing.6. If you attend the interview within 30 days please ignore this mail.Interested candidates can drop a mail to firstname.lastname@example.org or can reverton the same mail for interview process.
Hcl Technologies Limited is looking for .
Looking for Any Graduate / Post Graduate graduates profile.