Opening/service Desk Analysts/cmmi Level 3 Company/permanent/uppal Location/hyderabad Jobs

Skilliantech India Private Limited
Job Shared by MonsterIndia
Job Description
Dear Candidate, Greetings from SkillRecruit!!! We have an urgent Requirement with one of our client for Service Desk Analysts Position. Please find the below Details : Designation : Service Desk AnalystsExperience : 2yrs to 4yrs Location : Hyderabad/Uppal Location Notice Period : Immediate / Short Notice Job Description :We are looking for a qualified Service Desk Supervisor to join our team. You will be responsible for leading our technicalsupport team to provide excellent customer service and resolve technical issues.As a Service Desk Supervisor, you should have a technical background combined with customer service experience. Aproblem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to performwell in this position.Roles & Responsibilities :This role Should take responsibility of the activities listed below, and may additionally perform activities relatedto Service Desk Operations:€ Manage the overall desk activities and evaluate performance of service Desk Analysts€ Act as escalation point for the Service Desk Analysts€ Report to senior managers on any issue that could significantly impact the business€ Representing the Service Desk at meetings where ever necessary€ Take overall responsibility for incident management and request fulfillment on the Service Desk. This could alsobe expanded to any other activity taken on by the Service Desk €“ e.g. monitoring and implementation etc..€ Ensuring that staffing and skill levels are maintained throughout operational hours by managing shift staffingschedules, etc.€ Develop daily, weekly and monthly reports on Service Desk team€™s statistics and productivity reports to seniormanagement€ Liaising with senior management€ Performing briefings to Service Desk staff on changes or deployments that may affect volumes at the ServiceDesk€ Assisting Analysts in providing first line support when workloads are high, or where additional experience isrequired.€ Ensure customer service is timely and accurate on a daily basis€ Contribute to improving customer support by actively responding to queries and handling complaints€ Establish best practices through the entire technical support process€ Follow up with customers to identify areas of improvement€ Provide customer feedback to the appropriate internal teams, like product Managers€ should be able to ensure high quality technical support and increase client satisfaction.Requirements:€ Minimum of Two years€™ work experience as a Service Desk Supervisor (or) Manager€ Fluency in North American English is mandatory€ Hands on experience with Service Desk and remote control software€ Technical background with an ability to give instructions to a non-technical audience€ Customer-service oriented with a problem-solving attitude€ Excellent written and verbal communications skills€ Team management skills€ Support experience with ERP and Oracle/PeopleSoft technology is desirable€ Equivalent to B.Tech or MCA degree in Computer Science, Information Technology or relevant field.Note : Fluency in North American English is mandatory.If you feel Interested, ASAP please share your updated CV to Total Experience : Rel Exp : Current CTC : Expected CTC : Notice Period : Thanks & Regards, Usha Pulukuri.
Qualities Needed for This Jobs
Helpdesk, Service Desk Analysts, Servicedesk, Help Desk
Candidate Profile
Skilliantech India Private Limited is looking for .
Looking for Any Graduate / Post Graduate graduates profile.
More Information
Location Hyderabad / Secunderabad
Education Any Graduate / Post Graduate
Experience 1 (yrs)
Industry Computers / IT
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