Opening/service Desk Analysts/cmmi Level 3 Company/permanent/uppal Location/hyderabad Jobs

Skilliantech India Private Limited
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Job Description
Dear Candidate, Greetings from SkillRecruit!!! We have an urgent Requirement with one of our client for Service Desk Analysts Position. Please find the below Details : Designation : Service Desk AnalystsExperience : 2yrs to 4yrs Location : Hyderabad/Uppal Location Notice Period : Immediate / Short Notice Job Description :We are looking for a qualified Service Desk Supervisor to join our team. You will be responsible for leading our technicalsupport team to provide excellent customer service and resolve technical issues.As a Service Desk Supervisor, you should have a technical background combined with customer service experience. Aproblem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to performwell in this position.Roles & Responsibilities :This role Should take responsibility of the activities listed below, and may additionally perform activities relatedto Service Desk Operations:€ Manage the overall desk activities and evaluate performance of service Desk Analysts€ Act as escalation point for the Service Desk Analysts€ Report to senior managers on any issue that could significantly impact the business€ Representing the Service Desk at meetings where ever necessary€ Take overall responsibility for incident management and request fulfillment on the Service Desk. This could alsobe expanded to any other activity taken on by the Service Desk €“ e.g. monitoring and implementation etc..€ Ensuring that staffing and skill levels are maintained throughout operational hours by managing shift staffingschedules, etc.€ Develop daily, weekly and monthly reports on Service Desk team€™s statistics and productivity reports to seniormanagement€ Liaising with senior management€ Performing briefings to Service Desk staff on changes or deployments that may affect volumes at the ServiceDesk€ Assisting Analysts in providing first line support when workloads are high, or where additional experience isrequired.€ Ensure customer service is timely and accurate on a daily basis€ Contribute to improving customer support by actively responding to queries and handling complaints€ Establish best practices through the entire technical support process€ Follow up with customers to identify areas of improvement€ Provide customer feedback to the appropriate internal teams, like product Managers€ should be able to ensure high quality technical support and increase client satisfaction.Requirements:€ Minimum of Two years€™ work experience as a Service Desk Supervisor (or) Manager€ Fluency in North American English is mandatory€ Hands on experience with Service Desk and remote control software€ Technical background with an ability to give instructions to a non-technical audience€ Customer-service oriented with a problem-solving attitude€ Excellent written and verbal communications skills€ Team management skills€ Support experience with ERP and Oracle/PeopleSoft technology is desirable€ Equivalent to B.Tech or MCA degree in Computer Science, Information Technology or relevant field.Note : Fluency in North American English is mandatory.If you feel Interested, ASAP please share your updated CV to usha@skilliantech.com Total Experience : Rel Exp : Current CTC : Expected CTC : Notice Period : Thanks & Regards, Usha Pulukuri.
Qualities Needed for This Jobs
Helpdesk, Service Desk Analysts, Servicedesk, Help Desk
Candidate Profile
Skilliantech India Private Limited is looking for .
Looking for Any Graduate / Post Graduate graduates profile.
More Information
Location Hyderabad / Secunderabad
Education Any Graduate / Post Graduate
Experience 1 (yrs)
Industry Computers / IT
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