Designation: Operations LeadExperience: Min 5 Years of working in a IT Company for Customer frontending team managementThe Role demands managing Customer Support , Training & ImplementationKRA1. Ensure highest level of customer satisfaction2. Ensure constant improvement in the product adoption at customer end3. Identify additional business opportunity from existing customers4. Periodical visit to client to instill confidence in them & buildrapport5. Independently handling & guiding implementation and training team fornew & existing customers6. Closely interact with client IC & Project owner to ensure thatimplementation plan is appropriately understood and also monitor withthem periodical progress7. Understanding customer requirements and guide to create a desired SRSto explain these needs to technical team.8. Suggest improvement for product enhancement based on understanding ofbusiness function through client interactions and internal business team9. Excellent team management skills to ensure best coordination aspromised to the customersSkills Required:Excellent communication skillIndependent mind to take self initiative and own up responsibilitiesStrategic and Analytical SkillHigh Maturity and Patience LevelTeam Player
Mavenvista Technologies Private Limited is looking for Any graduate,B.E/B.Tech.
Looking for Any graduate,B.E/B.Tech graduates profile.