Manager Operations Jobs

Search Heads Hr Solution Private Limited
Job Shared by MonsterIndia
Job Description
Summary:
The role requires to lead a team of qualified analysts catering to analytical and reporting requirements for majorly operations. He/she will be responsible for leveraging analytical techniques to proactively understand and highlight trends & patterns for identifying business gaps and probable risks.
Suggest and develop strategies to enhance process improvements, better manpower planning and help mitigate risk through pro-active measurements and controls.
Job Responsibilities:
Analyze data to identify early warning signals and proactively raising alerts to business for better preparation
Effective coordination with internal stakeholders to understand their requirements and ensure publishing required dashboards and MISs
Regular reporting and analysis for all departments in Ops
Revamping Incentive structure and target setting for Ops departments
Predictive modeling for manpower requirements against business projections to help business plan adequate capacity
Drive improvement initiatives for process improvements in analytics
Rationalize all Ops reports & MISs automate them
Device new reporting mechanisms and MIS dashboards, includes analysis and design of reports
Contribute with detailed analysis and make proactive and continuous efforts to identify improvement areas and make valuable suggestions

Desired Profile:
5-7 years of advanced analytics work experience preferably in financial services industry
Proficiency with data extraction/mining tools (data processing and analysis) using SQL
Proficiency with Microsoft Office applications; Advanced Excel
Should possess technical knowledge of SQL, VB, OB & other Analytical tool
Strong problem solving and analytical skills
Excellent communications (oral and written), interpersonal and organizational skills

Who should join:
Willing to learn
Effective communicator
Analytical bend of mind

Candidate Profile
Search Heads Hr Solution Private Limited is looking for .
Looking for Any Graduate / Post Graduate graduates profile.
More Information
Location Gurgaon
Education Any Graduate / Post Graduate
Experience 5 (yrs)
Industry Call Center
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