Dear Candidate, Greetings from EKHARD HR Services!! We are hiring Technical Support Representatives / Customer Support Representatives for the below mentioned Clients. . 1. First Source - For Technical & Non-Technical2. Mphasis For L3 Position Non-Technical (3.5 Lacs)3. HP - For L2 Position Technical (3.75 Lacs)4. Myntra - For Non-Technical (3 Lacs)5. Aegis - For Non-Technical (3.5 Lacs)6. Minacs - For Technical & Non-Technical7. Infosys For L2 Position Non-Technical (3.5 Lacs)8. HGS - For Technical & Non-Technical9. Concentrix - For Technical & Non-Technical10. 247 - For Technical & Non-Technical11. ZOP Now.Com - For Technical POSITION SUMMARY A CSR / TSR in this role deals with a number of incoming calls pertaining to the clients business. The Associate provides excellent customer service and gives precise information to the customer ensuring customer satisfaction. Available Shifts Australian ShiftCanadian ShiftDay ShiftUS ShiftUK ShiftRotational Shift Education Qualifications / Eligibility: 10th, 12th, UG, Graduate (With / without Experience) Minimum 18 years of AgeExcellent in Communication Skills KEY RESPONSIBILITIES Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call. Responds to incoming calls from the customers to solve queries and provide alternative options, also change any account information upon customers request. Ensure resolutions are provided keeping in mind call control and call duration as prescribed by the client SLA. Ensures all information provided is post verification and authentication as per the Data Protection Act Updates the client software with customer information, queries and Service requests. Provides new thoughts and ideas for process improvements Works in conjunction with process requirements and metrics (SLA) KNOWLEDGE AND SKILLS Excellent communication skills Polite and customer service oriented Able to comprehend customer queries and provide the relevant resolve Exhibits patience and empathy to resolve customer queries Typing Skills: 15 wpm with 85 % accuracy All the Rounds will be happening at our Office on the same day, we give the offer letter for all the companies in our office if the candidate carries all the documents in Original as well as in Xerox. If interested kindly Walk-In at our office Between 1:00 PM TO 5 PM with all the documents. Also, requesting you to refer your friends and help them to get a job. Venue:#30, Ground Floor, BTM 2nd Stage,Bannerghatta Road, Opp to Gopalan Innovation Mall,Bangalore - 560076 Thanks & Regards Name - SAHANAMobile No. 7349790917
Qualities Needed for This Jobs
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Ekhard Hr Services is looking for .
Looking for Any Graduate / Post Graduate graduates profile.