Dear Candidate,Greetings from EKHARD HR Services!!ResponsibilitiesManage large amounts of incoming callsGenerate sales leadsIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts throughopen and interactive communicationProvide accurate, valid and complete information by using the rightmethods/toolsMeet personal/customer service team sales targets and call handlingquotasHandle customer complaints, provide appropriate solutions andalternatives within the time limits follow up to ensure resolution. Keeprecords of customer interactions, process customer accounts and filedocumentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersRequirementsProven customer support experience or experience as a client servicerepresentativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types ofcharactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyVenue:#30, Ground Floor, BTM 2nd Stage,Bannerghatta Road, Opp to Gopalan Innovation Mall, Next To Hero ShowroomBangalore - 560076Thanks & RegardsMeet SahanaCall 7349790917
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