* Handling and Heading In-house Post sales Activities. * Handle Payment Collection & Logistics Activity. * Handle Team for the timely work deliverance for all customers/client. * Train, motivate and lead sales teams to achieve set objectives and targets * Coordinate, manage and monitor the workings of various departments CRE, Engineers, & Trainers * Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, were taken. Process orders, forms, and applications. * Maintain Develop & Update complete and accurate customer / client correspondence data & Reports * Maintain contact with clients to obtain customer feedback regarding product/service quality * Assist clients in resolving issues and complaints concerning purchased products or services * Build and establish good work relationship with clients to facilitate increased patronage and revenue * Supervise the operations of after sales teams to ensure set targets are met. * Develop and implement strategies effective for ensuring a satisfied clientele and increased returns. * Direct and coordinate the customer service operation of a team to ensure clients have tended appropriately in line with set customer service standards. * Develop and optimize support and service processes, tools, and systems * Oversee all post-sales services provided to clients to ensure customer satisfaction * Provide periodic reports to management on all after sales activities * Ensure compliance with all general and company policies when carrying out job duties.
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