Grade: Sr Mgr / AVP
CTC: Best in industry as per the banks grids.
Key Accountabilities (List the expected end results or KPIs that the incumbent is expected to achieve for this job. Do not list more than 5)
Product Development: To develop new & strengthen existing delivery channel product suite, systems & processes to support Corporate Transaction Banking business.
Product Management: Coverage of Delivery channels across Online Banking, Host to Host, Advising systems, Plug & Play solutions, converters, adaptors etc.
Product Commercialization & Drive Usage: Commercialise all Product rollouts and drive customer stickiness.
Product Innovation & Customer Experience: Responsible for looking both internally and externally to understand customer and business needs & opportunities that can be addressed through online solutions.
Support Growth & Be Aligned with Department Goals: Establish profile of the Bank as leading cash management provider in India. In addition, the role could envisage taking on special projects to support the Cash management/ SME business.
Job Duties & responsibilities (List the principal duties. Use concise statements that provide a clear understanding of the level of responsibility, complexity, creativity and analysis performed in this position.)
Enable and support Online Banking delivery across spectrum of Products across - Cash (Payments, Collections, and Liquidity), Trade Finance, FX and others.
Effectively manage projects of all new Product Rollouts. To ensure that all applicable approvals are in place before product roll out. In addition, documentation, procedures, pricing, marketing collateral etc. as applicable needs to be prepared and finalised prior to the Product rollout.
Reviews existing internet banking offerings for enhancements as a result of business goals, competitive pressures and revenue opportunities.
To drive and track, achieve targeted penetration with customers/ utilization of product & features with the Product Plan / Objectives.
Training, awareness drives to all relevant stakeholders as well as sales campaigns / sales packs to drive product usage.
Oversee the daily operations of all Internet Banking functions; takes ownership and ensures timely response and resolution of customer issues.
Performs direct supervisory duties of outsourced personnel responsible for handling customer support, training & increasing utilization for Online Banking.
Control & periodically ensure compliance with Operations risk, Outsourcing, Regulatory, and Compliance related aspects.
Product Manager will be responsible for proposing improvements to customer experience, documenting clear business requirements.
Working with Tech to deliver solutions, to thoroughly conduct User Testing prior to customer launch. Ensure through testing for bug fixes, live verifications.
Develop and implement customer centric services/products by understanding market dynamics, customer segmentation & mapping competition matrix.
Develop & implement Management Information System (MIS) to control and monitor performance of product, operating expenditure & service levels.
Manage fee structure, create opportunities for income generation and minimize revenue leakage
Assist implementation/ Sales Team for customer solutioning//complex sales pitches.
Experience (Indicate nature and extent of work experience including number of years required, if applicable.)
Good understanding of the product management process through prior cash management experience of 3-4 years and overall experience of 6-8 years.
Market knowledge and experience of Cash Management business, with reference to customer preferences and requirement would be preferable
Should have experience in managing Corporate Online Banking Product & Implementation.
Education / Preferred Qualifications (List the minimum and preferred qualifications required to perform all essential functions, including field of study)
An MBA or Chartered Accountant or equivalent degree is preferable, with 6-8 years with banking/product knowledge & 3-4 years specifically in cash management.
Core Competencies (State the qualities, skills, behaviours and attitudes that the incumbent must possess in order to perform the responsibilities of this position.)
Good understanding of the Product management process
Sound technical knowledge of cash management business
Good problem solving/analytical, planning & organising skills. Planning, scheduling and monitoring deliverables, within a stipulated time frame using effective methods
Good team management skills / working with multiple stakeholders
Good interpersonal and communications skills.
Technical Competencies (List the technical knowledge and skills required for this position.)
In-depth understanding of cash management products and associated technology platforms and operational procedures
Experience of working on online banking platforms, host to host integration, working with vendors and technology providers as well as understanding industry dynamics
Understanding of regulatory guidelines on banking issued by MAS and by RBI (local regulations in India) and local laws and regulations that impact businesses in general.
Has an understanding of leading ERPs in Large corporate & SME and know how on integration with Bank systems.
Work Relationship (State the essential working relationships with superiors, peers and subordinates as well as external parties which will contribute directly to the successful accomplishment of this job.)
Possess good working relationship and a high degree of team spirit and cooperation with relationship group as well as service partners in the bank such as Product Mgt, Operations, Finance, Legal etc, so as to ensure seamless delivery of products to clients
Establish rapport with our clients so as to win their business, confidence Possess good working relationship and a high degree of team spirit and cooperation with service partners in the bank such as Technology, Operations, GTS - Singapore etc. as well as relationship groups, viz., FIG, IBG1 so as to ensure seamless delivery of products to our clients and business growth and smooth functioning of the branch as a whole.
Establish good contacts with industry players, particularly partner banks and vendors
Qualities Needed for This Jobs
Accounting, Trade Finance, Mis Product Innovation, Marketing, Cash Management Services, Product Implementation, Transaction Banking, Online Banking, Internet Banking
Leading And Growing Mnc Bank Is Looking For A Product Manager For Cash Management / Treasury Services
Looking for Any Graduate / Post Graduate graduates profile.
Looking for Any Graduate / Post Graduate graduates profile.