Sales Support Advisor - 7360661 Jobs

S A Tech Software India Private Limited
Job Shared by MonsterIndia
Job Description
Job Description:
Oversees the support of customers encountering problems using the company's products. Supervises representatives that are answering Customer Technical or Customer Care inquiries, primarily over the telephone, e-mail, chat, or online. Establishes and maintains systems that provide solutions to customer questions and problems. Reports new or recurring problems to design departments. Ensures representatives are properly trained when old products are upgraded or new products are released. Selects, develops and evaluates personnel to ensure the efficient operation of the function. Analyzes and responds to operational, productivity and customer satisfaction data. Works with various departments to meet maintenance services sales goals. Works with the team /customers and/or distributors to receive accurate account of equipment failures and provides reports to leadership. Focus of work may be in pre-sale, post-sales or both.
Job Responsibilities:
Leads the efforts of others in the achievement of the strategic and operational objectives of the group.
Manages the hiring, staffing and maintenance of a diverse and effective workforce.
Responsible for career development/planning, performance management and coaching of team members.
Focuses on delivering a positive customer experience and resolution according to Dell standards.
Interacts with cross-functional groups to solve business and customer issues.
Responsible for driving and delivering key performance indicators.
Qualities Needed for This Jobs
Sales Support Advisor - 7360661
Candidate Profile
Job Description:oversees The Support Of Customers Encountering Problems Using The Company's Products. Supervises Representatives That Are Answering Customer Technical Or Customer Care Inquiries, Primarily Over The Telephone, E-mail, Chat, Or Onli
Looking for Any Graduate / Post Graduate graduates profile.
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More Information
Location Hyderabad / Secunderabad
Education Any Graduate / Post Graduate
Experience 6 (yrs)
Industry Computers / IT
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