Service Desk Analyst (l1 / L2) Jobs

Hexaware Technologies Limited
Job Shared by MonsterIndia
Job Description
Role: Service Desk analyst(L1/L2)
Experience: Fresher
Qualification: Any Non Engineering Graduate/ Diploma
Skill set required:
Should be flexible to work in 24/7 rotational shifts.
Knowledge of Active Directory, Outlook troubleshooting, Network troubleshooting, Windows Troubleshooting
Knowledge of ITIL Service Management best practices. (Good to have)
Excellent communication skills.
Should be able to understand client support requirements and respond
Key Responsibilities:
Resolve / fulfill incoming Service Desk incidents and requests from internal staff
Provide IT support for many technologies (mostly Microsoft) to a wide user base
Handling incoming telephone calls, emails and self-service tickets in a customer friendly and professional manner
Record all actions, conversations and work undertaken in the IT Service Management Tool (Service Now) Within Service Now, use the knowledge base for known errors and work around to aid diagnosis or resolution.
Qualities Needed for This Jobs
Networking, Itil, Windows Troubleshooting, Network Troubleshooting, Active Directory, Service Desk, It Support, Service Management, Client Support, Communication Skills, Service Desk Analyst, Helpdesk, It Helpdesk, Help Desk, Helpdesk Coordinator
Candidate Profile
Should Be Flexible To Work In 24/7 Rotational Shifts. Knowledge Of Active Directory, Outlook Troubleshooting, Network Troubleshooting, Windows Troubleshooting
Looking for Any Graduate / Post Graduate graduates profile.
More Information
Location Chennai
Education Any Graduate / Post Graduate
Experience 0 (yrs)
Industry Computers / IT
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