Service Desk Analyst /technical Support Analyst Jobs

Magna Infotech Limited
Job Shared by MonsterIndia
Job Description
Candidate should have exp on Voice and Mail support forcustomers.'Request Management, Work Order/Job ticket,' Handling Ticketingissues.'Call Escalations and good Knowledge on Technical issues, Workingon ITIL Process.'ncident, change management & working on ITIL, ITSMTool,' Ticketing tools (BMC Remedy).He Should handle the calls from U.K/ U.S.Willing to work under therotational shifts(24/7)Able to do the troubleshooting and remoteoperations.
Candidate Profile
Magna Infotech Limited is looking for Any graduate.
Looking for Any graduate graduates profile.
More Information
Location Hyderabad / Secunderabad
Education Any graduate
Experience 1 (yrs)
Industry Computers / IT
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