Service Manager Jobs

Netmagic Solutions Private Limited
Job Shared by MonsterIndia
Job Description
  • Excellent customer facing skill for supporting their services
  • Preparing report and Presentation of monthly/quarterly/yearly report to customer as per their infra and customization required.
  • Escalating operational issues to senior management.
  • Proactively developing and retaining key customer accounts.
  • Carrying out billing checks and inventory audits.
  • Meeting with key stakeholders to ensure customer deliverables are fulfilled
  • Responsibility for customer SLA mgmt. including SLA calculation and refund.
  • Providing high quality, up-to-date documentation for all service arrangements.
  • Seeking out, establishing and maintaining relationships with operational contacts within each client.
  • Accurately recording service times, job costing and invoicing.
  • Taking corrective action where inadequate performance is suspected.
  • Assisting in the development of a customer service policy for the company.
  • Confirming that contracted payment terms are adhered to.
  • Following up on all outstanding issues
Candidate Profile
Netmagic Solutions Private Limited is looking for .
Looking for Any Graduate / Post Graduate graduates profile.
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More Information
Location Gurgaon
Education Any Graduate / Post Graduate
Experience 9 (yrs)
Industry Computers / IT
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