Servicenow Developer / Admin Jobs

Rigel Networks Private Limited
Job Shared by MonsterIndia
Job Description
Essential Job Functions: Support clients and internal businessprocesses based on ServiceNow platform. In particular, deployed Incident& Problem Management, Asset management and CMDB, Change & Releasemanagement, SLM, Service Catalog with customization and build in-houseapplications Assist in developing new custom applications orcustomizing OOTB applications Provide production support if neededfor the supported applications Design testing plans and carry outthe testing for the above Write necessary scripts to customize theapplications Certification Requirements: ServiceNow certification(Optional) Required Skills/Abilities: Perform day to dayadministration of the Service-Now tool Maintain business servicesand configuration item relationships in Service-Now tool Developand manage application code, user interface, and third-party integrationcomponents Develop necessary development documentation as needede.g. technical design, developer notes, etc. Performs coreconfiguration tasks including system policies, business rules and clientscripts Manages users, groups and roles Manages data withTables, the CMDB, Import Sets, and Update Sets Creates Workflowactivities and approvals. Implement new workflows that use a variety ofactivities to understand how records are generated from workflows Performs migration activities Dev to QA, QA to Prod CoordinatesService Catalog options, including two-step checkout, cart controls, andvariables Investigate performance issues, learn troubleshootingtools, and use system logs to find issues Deep understanding ofREST, WSDL, JSON and ability to integrate with other third partyapplications like SPLUNK, APP Dynamics etc. Post roll outproduction support. Experience of handling Bug Fixes and Enhancementrequests Experience working with Business Rules, Client Scripts,UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, AccessControl Lists etc... Expert in JavaScript, JQuery, prototype andJelly scripting used in ServiceNow. Knowledge of working withdifferent kind of scripts in ServiceNow and their order of execution. Experience working with email notifications, inbound actions,reports, gauges, and home pages. Experience on creation of catalogitems, wizards, record producers, interceptors, user guide. Working on creation and customization of complex workflows and customworkflow activities. Worked with transform maps, data sources anddifferent transform scripts for data loads and management. Workingwith schedule jobs, events and triggers to manage business needs andhandle background work. Working with complex UI customization andUI macros. Appreciated for suggesting and successfullyimplementing performance changes throughout different modules ofServiceNow by converting sync server calls to async and use of scratchpad Working knowledge of Performance Analytics and Reports Coordinates installation of ServiceNow upgrades and/or service packs.Develops and manages the preparation of systems, test criteria andcontrol for upgrades, service packs, new functionality, enhancements orerror correction Develops and improves user systems procedures,and prepares systems documentation. Establishes and maintainseffective communications with customers, other technology specialists,and vendors about services Excellent written and verbalcommunications skills Ability to quickly learn and take advantageof new technologies and concepts Good understanding of customerrequirements and pain points Excellent written and verbal skillsin order to effectively communicate quality technical and functionalsystem specifications Ability to take initiative and work withoutsupervision advantage. Min. one implementation and one support projectexperience. Good communication skills and Analytical skills
Candidate Profile
Rigel Networks Private Limited is looking for .
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Location Chennai
Education Any Graduate / Post Graduate
Experience 5 (yrs)
Industry Computers / IT
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