Spoc Jobs

Kankei Relationship
Job Shared by MonsterIndia
Job Description
Greetings !!!
Urgently looking out for SPOC (Single point of contact).
Job Description:
To manage all customer Query/Feedback/Complaints /Request via email, calls etc.
SPOC for all inbound Consumer Complaints received at Call Centre.
Escalate consumers issues to relevant Stake holders.
Follow up with respective department according to the SLA.
Ensure response from Internal stake holders.
Ensure Complaints and issues are resolved & Manage TAT for the same.
Coordinating for the closure of the complaints.
Working as per client requirement.
Generate MIS & Dashboards (Daily, Weekly, Monthly).

Desired Candidate profile:
Good in MIS.
Good Communication Skills(Written & Verbal).
Exposure to Consumer Service Management .
Interested Candidates can call us at 9324181818.
Qualities Needed for This Jobs
Subject Matter Expert, Spoc, Feedback, Escalations
Candidate Profile
Urgently Looking Out For Spoc(single Point Of Contact) Profile.
Looking for Any Graduate graduates profile.
More Information
Location Ahmedabad
Education Any Graduate
Experience 1 (yrs)
Industry Call Center
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