Team Leader â-€-“- Inbound Jobs

Search Heads Hr Solution Private Limited
Job Shared by MonsterIndia
Job Description
Key responsibilities:
1. Deliver SLA & KPI
2. Manage & motivate a quality team of 10 - 15 inbound operator.
3. Ensure operator are delivering individual inbound calls target, SLA & KPI
4. Maximize Productivity
5. Monitoring calls, giving feedback, Preparing reports and report to management on areas of
improvement.
6. Conducting team meetings, pre/post/mid shifts, BPS.
7. Create future prospects for company.
8. To recruit, induct, develop and support a team delivering front line customer services to ensure
resolution of enquiries, complaints and request for services at the earliest possible opportunity.
9. To supervise the workload of the team, allocating team members to optimise service provision
and administrative support across the hours of the operation of the Contact Centre.
10. Deliver the required volume of effective coaching
Key competencies required:
1. Fluency in English
2. Team management skills.
3. Ability to set targets and coach/motivate sales staff towards achieving them.
4. Experience with managing customer care team.
5. Strong organizational skills able to help operators manage their follow-ups.
6. IT skills allocation of daily call-lists to individual operators.
Candidate Profile
Search Heads Hr Solution Private Limited is looking for .
Looking for Any Graduate / Post Graduate graduates profile.
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More Information
Location Bengaluru / Bangalore,Chennai
Education Any Graduate / Post Graduate
Experience 2 (yrs)
Industry Call Center
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