Team Leader â-€-“- Inbound Jobs

Search Heads Hr Solution Private Limited
Job Shared by MonsterIndia
Job Description
Key responsibilities:
1. Deliver SLA & KPI
2. Manage & motivate a quality team of 10 - 15 inbound operator.
3. Ensure operator are delivering individual inbound calls target, SLA & KPI
4. Maximize Productivity
5. Monitoring calls, giving feedback, Preparing reports and report to management on areas of
6. Conducting team meetings, pre/post/mid shifts, BPS.
7. Create future prospects for company.
8. To recruit, induct, develop and support a team delivering front line customer services to ensure
resolution of enquiries, complaints and request for services at the earliest possible opportunity.
9. To supervise the workload of the team, allocating team members to optimise service provision
and administrative support across the hours of the operation of the Contact Centre.
10. Deliver the required volume of effective coaching
Key competencies required:
1. Fluency in English
2. Team management skills.
3. Ability to set targets and coach/motivate sales staff towards achieving them.
4. Experience with managing customer care team.
5. Strong organizational skills able to help operators manage their follow-ups.
6. IT skills allocation of daily call-lists to individual operators.
Candidate Profile
Search Heads Hr Solution Private Limited is looking for .
Looking for Any Graduate / Post Graduate graduates profile.
Want latest jobs in alert?
More Information
Location Bengaluru / Bangalore,Chennai
Education Any Graduate / Post Graduate
Experience 2 (yrs)
Industry Call Center
Share Us With Others
Sample Resumes for Freshers
Want Government Jobs Alert on Whatsapp? Send " I want to join " on whatsapp number 9837638566 .
People Also Viewed This Job
Lungni runglal
Lungni runglal
Tezpur, B.Sc
Mansi makhija
Mansi makhija
Kanpur, BCA
Jaya mounika
Jaya mounika
Visakhapatnam, Other
Sindhuja b
Sindhuja b
Chennai, B.Sc
Swagata roy
Swagata roy
Durgapur, B.E. - B.Tech
Anchal raj
Anchal raj
Ghaziabad, B.A
Apoorva shanbhogue
Apoorva shanbhogue
Mangaluru, B.E. - B.Tech
Apurva deshmukh
Apurva deshmukh
Mumbai, B.E. - B.Tech
Dipti sajit
Dipti sajit
Mumbai, B.Com
Contact Us Terms of Services Privacy Policy Government Jobs Sarkari Naukri Rojgar Samachar Nausena Bharti

Follow us on : Find us on Facebook Find us on Google+ Find us on Twitter

2018 - All Rights Reserved