Team Leader â-€-“- Inbound Jobs

Search Heads Hr Solution Private Limited
Job Shared by MonsterIndia
Job Description
Key responsibilities:
1. Deliver SLA & KPI
2. Manage & motivate a quality team of 10 - 15 inbound operator.
3. Ensure operator are delivering individual inbound calls target, SLA & KPI
4. Maximize Productivity
5. Monitoring calls, giving feedback, Preparing reports and report to management on areas of
6. Conducting team meetings, pre/post/mid shifts, BPS.
7. Create future prospects for company.
8. To recruit, induct, develop and support a team delivering front line customer services to ensure
resolution of enquiries, complaints and request for services at the earliest possible opportunity.
9. To supervise the workload of the team, allocating team members to optimise service provision
and administrative support across the hours of the operation of the Contact Centre.
10. Deliver the required volume of effective coaching
Key competencies required:
1. Fluency in English
2. Team management skills.
3. Ability to set targets and coach/motivate sales staff towards achieving them.
4. Experience with managing customer care team.
5. Strong organizational skills able to help operators manage their follow-ups.
6. IT skills allocation of daily call-lists to individual operators.
Candidate Profile
Search Heads Hr Solution Private Limited is looking for .
Looking for Any Graduate / Post Graduate graduates profile.
More Information
Location Bengaluru / Bangalore,Chennai
Education Any Graduate / Post Graduate
Experience 2 (yrs)
Industry Call Center
Share This Job With Others
Want Government Jobs Alert on Whatsapp? Send " I want to join " on whatsapp number 9837638566 .
Apply for Best Companies
New central university of bihar recruitment for the year 2017. Latest recruitment for the post of hiring for professors 66 posts in central university of bihar.
Latest jobs in lic housing fin company. Find career and vacancy in lic housing fin. Post resume to apply for lic housing fin job.
Find bank of india recruitment updates on Latest boi recruitment online application in 2017 for peon and specialist officer posts. Apply now.
Latest indusind bank recruitment updates for 2017-18. Get indusind bank jobs salary details for clerk, po and peon post. Check old recruitment 2017-16 too.

Similar Jobs to Team Leader â-€-“- Inbound Jobs

Contact Us Terms of Services Privacy Policy Government Jobs Sarkari Naukri Rojgar Samachar Nausena Bharti

Follow us on : Find us on Facebook Find us on Google+ Find us on Twitter

2017 - All Rights Reserved