Technical Support Executive For Ahmedabad Location Jobs

Forret India Private Limited
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Job Description
Greetings from Forret India....!!!!We are a placement firm based in India and we have vacancies for the Requirement for €œTechnical Support Executive €œJob Location: AhmedabadRoles And Responsibility :€Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet€Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services€Gather customer€™s information and determine the issue by evaluating and analyzing the symptoms€Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more€Research required information using available resources€Follow standard processes and procedures€Identify and escalate priority issues per Client specifications€Redirect problems to appropriate resource€Accurately process and record call transactions using a computer and designated tracking software€Offer alternative solutions where appropriate with the objective of retaining customers€™ and clients€™ business€Organize ideas and communicate oral messages appropriate to listeners and situations€Follow up and make scheduled call backs to customers where necessary€Stay current with system information, changes and updatesSend C.V : b.peswani@forretindia.com Contact No: 8347144424
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Forret India Private Limited is looking for .
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Location Ahmedabad
Education Any Graduate / Post Graduate
Experience 3 (yrs)
Industry Computers / IT
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