A CSR / TSR in this role deals with a number of incoming calls pertainingto the clients business. The Associate provides excellent customerservice and gives precise information to the customer ensuring customersatisfaction.Available ShiftsAustralian ShiftCanadian ShiftDay ShiftUS ShiftUK ShiftRotational ShiftEducation Qualifications / Eligibility: UG, Graduate (With / without Experience) Minimum 18 years of AgeExcellent in Communication SkillsKEY RESPONSIBILITIESAnswers incoming customer calls with a friendly and positive manner andprovides outstanding service to the customer throughout the duration ofthe call.Responds to incoming calls from the customers to solve queries andprovide alternative options, also change any account information uponcustomers request.Ensure resolutions are provided keeping in mind call control and callduration as prescribed by the client SLA.Ensures all information provided is post verification and authenticationas per the Data Protection ActUpdates the client software with customer information, queries andService requests.Provides new thoughts and ideas for process improvementsWorks in conjunction with process requirements and metrics (SLA)KNOWLEDGE AND SKILLSExcellent communication skillsPolite and customer service orientedAble to comprehend customer queries and provide the relevant resolveExhibits patience and empathy to resolve customer queriesTyping Skills: 15 wpm with 85 % accuracyAll the Rounds will be happening at our Office on the same day, we givethe offer letter for all the companies in our office if the candidatecarries all the documents in Original as well as in Xerox.If interested kindly Walk-In at our office Between 1:00 PM TO 5 PM withall the documents.Also, requesting you to refer your friends and help them to get a job.Venue:#30, Ground Floor, BTM 2nd Stage,Bannerghatta Road, Opp to Gopalan Innovation Mall,Bangalore - 560076Thanks & RegardsName - PIYALIMobile No. - 7349790916.
Ekhard Hr Services is looking for Any graduate.
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