The product engineering / product field engineering technician supports the service structure and serviceability of a product. They are typically called in to provide technical expertise for critical situations. Product engineering works with Development, Engineering Test, RAS and others early in the development cycle to learn the designs and implementation of systems/subsystems, then acts as an interface to the field in resolving complex problems for customers. Product field engineering provides support to the ITS Remote Support Centers to develop and drive the implementation of product repair, field management and problem resolution strategies. Responsibilities of this role include using a number of problem reporting tools such as CRS (call reporting system), ODT (object definition table), and CMVC (configuration management version control). People in this role perform break-fix support, critical situation support, customer impact event repair action analysis and field engineering change support. They participate in Early Ship Programs in preparation for Post GA (General Availability).The employee focuses on individual/team objectives and development of professional effectiveness. Skills: Environment: Professional knowledge related to incumbents position, team, and department. Requires ability to absorb professional knowledge quickly and develop skills. Communication/Negotiation: Draw upon professional concepts to collaborate with others to carry out assigned duties. Negotiation is required. Problem Solving: Recognize job-related problems. analyze causes using existing techniques or tools, prepare and recommend solution alternatives. Challenge the validity of given procedures and processes with the intent to enhance and improve. Contribution/Leadership: Works on professional projects, work is often reviewed for developmental purposes. Understand the standard mission of the professional group and vision in own area of competence. May directly influence people in own project. Position may require coordination of activities of less experienced or less knowledgeable team members. Impact on Business/Scope: Accountable for individual or team results. May contribute by supporting activities that are subject to business measurements, impact customer satisfaction, or impact immediate costs or expenses.
Professional knowledge related to incumbents position, team, and department. Requires ability to absorb professional knowledge quickly and develop skills.
Communication/Negotiation: Draw upon professional concepts to collaborate with others to carry out assigned duties. Negotiation is required.
Looking for B.E. / B.Tech graduates profile.
2016-04-07 to 2017-04-07
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