As client contact you will provide incident acceptance, qualification/diagnosis, incident restore, incident escalation, problem discovery and investigation, knowledge creation, request fulfilment, release implementation, and change implementation. Monitor, assess, manage and troubleshoot client networks in both the private and public sectors, from commercial to corporate networks to large global enterprise environments. Provide ownership and direction on a case until resolution is reached, collaborate with fellow engineers and external resources, and assure positive verbal and written communication with both colleagues and client staff members at every stage of the process. Gather information regarding cases and work to resolve issues independently but know when to escalate for assistance to gain experience leveraging monitoring and debugging tools to analyse problems and identify solutions. Determine methods and procedures for solving complex technical issues encompassing hardware, software and network equipment specifically related to R&S, Security, Wireless, Voice and Data Centre services. Formulate technical and strategic action plans for solid end-to-end client satisfaction regarding technical concerns, issues and problems related to Managed Services. Track, understand, record, and take actions to ensure the highest possible level of client satisfaction, by generating clear and concise documentation in the form of case notes. Provide high-quality technical support to clients at all levels, speaking with a confident level of technical understanding, resolving technical problems and helping to proactively prevent new issues. Keep up-to-date with new technology and product offerings. Take part in on-call rotations to provide adequate coverage for our clients and services. Continuously seek opportunities to learn and gain knowledge in technology, as well as across the business.Kindly Contact / mail me if you are Interested for this Profile.
Hire Shastra is looking for Any Graduate candidates only.
Company Description: Hire Shastra is a recruitment solution provider for employers to find the suitable candidates & platform for job seekers to harness their full potential. We introduce ourself as a young and dynamic recruitment consultants with the extensive understanding of various aspects of multinational & local business and also industry specific demands
Looking for Any Graduate graduates profile.