To supervise so that sales happens. Take supervisor calls. Look after the OJT batch on floor. Should be responsible for providing excellent customer service and determine the needs of the client. To Implement and oversee the quality of deliverables. Manage team relationships effectively to ensure exceptional performance He/she should also possess strong problem-solving, ability to exercise sound judgement. Should know how to mentor staff and are extremely knowledgeable of process management, They should be able to multi-task and decipher statistical reports and have the patience to deal with issues involving both customers and the workforce. Co ordinate with Team Leader, team members, On call Supervisor and agents. Should know how to Identify manpower including performer and non performer Ability to make a non performer to a performer One should also control attrition on floor.
Apipaasa HR Consultancy is looking for B.Sc / BCA / B.Com / BBA / Any Bachelor Degree candidates only.
Eligibility Criteria: 1. Candidate must have a work experience of 3-5 years in International Outbound BPO Sales. 2. Candidates must have been working as a team leader or any higher designation for past 2 consecutive years in an outbound process. 3. Candidate must be a graduate. 4. Candidate must be flexible for all shift.
Looking for B.Sc / BCA / B.Com / BBA / Any Bachelor Degree graduates profile.