To act as the single point of contact for Stryker (Design Division & Commercial) for all complaints, holds, Field Actions & Recalls. Receive, Evaluate, Report & Analyze all customer (Internal & External) complaints. Understand Regulatory implications and reporting for complaints.Essential Functions: Assist with review in ensuring the timely reporting of completed investigations, closure of all complaint files and ensure that all pertinent information is contained consistently and uniformly within the file prior to closure. Analyze technical Service Reports for Root Cause Analysis, GDP and timely complaint closure. Analyses trends of all complaints, holds, Field Actions & Recalls. Generate reports of all PMS activities as per requirement. Ensure all PMS activity is compliant with the relevant regulations and update internal procedures as required. Train the required personnel on Post Market activities as and when required. Completes other regulatory / general departmental activities as assigned by immediate supervisor / Department Head.
Aster Mind Pvt Ltd is looking for B.Sc / BCA / B.Com / BBA / Any Bachelor Degree candidates only.
Degree / Post-Graduation (Preferably Pharmacy/Engineering / Health Care Science discipline) , 1-3 years related experience, or an equivalent combination of education and relevant experience Prior experience processing medical device or drug complaints strongly preferred. Self-motivated professional who likes working with cross functional team. Good Communication and Strong interpersonal skills Well organized and have solid problem-solving capabilities. Open to travel outside India (Short / Long Term)
Looking for B.Sc / BCA / B.Com / BBA / Any Bachelor Degree graduates profile.