Improve the Sales capabilities of the agents through monitoring, coaching, mentoring and training and overall development of agents Monitor and analyze calls on daily basis to ensure quality standards are met. Preparing weekly reports Coach agents based on evaluation trends to improve their sales capabilities. Drive compliance and ensuring that all process guidelines and policies are followed efficiently and appropriately To do the training needs analysis and for bottom quartile agents Conduct Sessions and Coaching whenever required Responsible for continual enhancement of agent performance Conduct / Participate in weekly calibration sessions with Operations/Quality Train new hires on all Quality metrics and guidelines
Western Euro Services is looking for B.Sc / BCA / B.Com / BBA / Any Bachelor Degree candidates only.
Analyze the root causes for the defects identified through the audits using basic quality tools. Accurately report the root causes of the defects to the business units (Quality/Operations) within defined deadline of identifying the defects Analyze trends and submit recommendations to Management for the top 80% defects identified each week/ month. Liaison with Operations to bring about improvement in process metrics and Ensure that the actionable is being followed
Looking for B.Sc / BCA / B.Com / BBA / Any Bachelor Degree graduates profile.