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HCL Technologies
Job Description
The candidate is required to manage and provide administration for Asia - Pac region, used by operational users and support staff.
The candidate will be responsible for: - Processing approved requests via ticketing database system. - Resolving user queries with regard to the LAN / Notes / applications / recertification etc - Resource testing as per Business requirement. - Conduct tasks like Recert for Application / Key Operating Procedure at regular intervals as set by the Client requirements. - Liaise with different support team for day to day business continuation process. - Achieve Client set target for SLA. - Achieve Client set target for Accuracy. (1.) Independently resolve tickets within SLA Adheres to standard operating procedures / work instructions Provides inputs to modify / update / design standard operating procedures / work instructions Follow the escalation process Follow the shift hand - over process Update the knowledge base Coaching freshers to be independent Coaching analysts for correct routing of tickets, capturing critical information Technically upgrade across versions of environment when required Managing independent shifts Complies to regulatory requirements Participate in CoE meetings - sharing and acquring knowledge Participate in Sev1 / Bridge calls Salary: Not Disclosed by Recruiter Industry: IT-Software / Software Services Functional Area: IT Software - Application Programming, Maintenance
Role Category: Programming&Design Role: Software Developer
Keyskills: CPythonSix SigmaPMP.NETHTMLJavaScriptSQLOracleassembly languageReal Time Operating Systems
Candidate Profile
The candidate will be responsible for: - Processing approved requests via ticketing database system. - Resolving user queries with regard to the LAN / Notes / applications / recertification etc - Resource testing as per Business requirement. - Conduct tasks like Recert for Application / Key Operating Procedure at regular intervals as set by the Client requirements. - Liaise with different support team for day to day business continuation process. - Achieve Client set target for SLA. - Achieve Client set target for Accuracy.
Looking for Any Graduate graduates profile.
Company Profile
About Hcl technologies
HCL Technologies from company employees by speaking with them over the phone and proving your merit. This service is provided by Round One and lets you choose the person who you would like to speak with in over 2500 companies. Referrals increase your chance of getting hired by 10 times and reduce the time taken to land the next interview call.
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More Information
Location Pune
Education Any Graduate
Experience 0 (yrs)
Industry Computers / IT
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