To manage the dayto-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets.To offer creative solutions. People Management, . Operational Management: Managing the floor, adherence to schedule.Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call. Training and development of staff.Motivation, leadership for a team of to and developing future leaders.Work very closely with team members to solve customer problems.Also needs to understand agents problems and weaknesses and address these.Offers solutions and suggestions for process and product improvement to management.
Vincy HR Management Services is looking for B.Sc / BCA / B.Com / BBA / Any Bachelor Degree candidates only.
Desired Education: Graduation: Any Graduate - Any Specialization Post-Graduation: Any Post Graduation- Any Specialization Doctorate: Not Required
Looking for B.Sc / BCA / B.Com / BBA / Any Bachelor Degree graduates profile.