) Floor walks for at least hours each day to handle escalations and for the purpose of resolving concerns and doubts of the associates.) Acts as a coach and mentor to the associates by helping them in their work and providing assistance on the process and the product as and when required. Answers the associates queries on the process and the product.) Monitors the calls taken by the associates and provides them feedback.) Supervises the team on the floor along with the Assistant Manager and the Team Leaders. Gives feedback to the associates on their performance, advises, mentors and motivates them to achieve their targets
Minerva HR Solutions is looking for B.Sc / BCA / B.Com / BBA / Any Bachelor Degree candidates only.
Desired Education: Graduation:Any Graduate Post-Graduation: Any Post Graduation- Any Specialization Doctorate: Not Required
Looking for B.Sc / BCA / B.Com / BBA / Any Bachelor Degree graduates profile.