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Technical Support/pre-sales Engineer Jobs

Mitsogo Technologies Pvt Ltd
Job Description
Perform product demonstrations for both prospective customers and existing customers as needed.
Attending initial sales calls and determining a customers business requirements.
Decide whether the software or hardware needs adapting to meet the customers needs
Address customer calls and emails in timely fashion.
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles
Maintain a thorough understanding of marketplace, competitors and industry trends in order to identify new business and marketing opportunities.
Develop product reference document and product course ware for customers.
Qualities Needed for This Jobs
Customer Support, Trouble Shooting, Technical Support, UK & US Customer Interaction
Candidate Profile
Proven working experience of 8months to 3years in enterprise technical support, IT support or as a technical engineer for US/UK.

Any previous experience with customer support, CRM, Mobile applications, ITSM/ITIL Methodologies and cloud based infrastructure will be preferred.

Willing to work in EU / US Shifts

Basic knowledge of Unix/Linux systems, utilities and scripting

Strong leadership, time/account management and organizational skills

Excellent customer-facing skills

Excellent written and verbal communication skills
Looking for B.E. / B.Tech , BCA / BCM graduates profile.
Company Profile
About Mitsogo technologies pvt ltd
We are a team of young, dynamic minds united by a sole driving passion to create truly unique and innovative products that transform the way we now look at and work with technology. Our reliable and affordable Enterprise IT Management products enable companies to overcome the complexities of a dynamic IT environment and thrive in todays turbulent business climate. We are delivering the products in the brand name of HEXNODE.
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More Information
Location Kochi
Education B.E. / B.Tech , BCA / BCM
Experience 1 (yrs)
Industry Computers / IT
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